Privacy Policy
PRIVACY POLICY
Graphic Design & Print Design Services
Effective Date: 15 October 2026
Last Updated: 15 October 2026
Business Name: Supasauce Worldwide
Business Registration Number: JM1012425-M
Business Address: Jalan Setia Alam Sari 1/4, Setia Alam Sari, 43000 Kajang, Selangor
Email: hello@saucetrends.com
Contact Number: +6011 1234 3797
Website: https://www.saucetrends.com
1. Introduction
Welcome to Supasauce Worldwide (“we”, “us”, or “our”).
We respect your privacy and are committed to protecting the personal information of our customers, website visitors, and individuals who contact us regarding our graphic design services.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit our website, place an order, communicate with us, or use our services through social media, messaging applications, email, online marketplaces, or other sales channels.
We handle personal data in accordance with applicable Malaysian laws, including the Personal Data Protection Act 2010 (Act 709), as amended, where applicable.
By providing your personal information to us, you acknowledge that you have been informed of the practices described in this Privacy Policy. Where consent is required, we will obtain it as required by applicable law.
2. Personal Information We Collect
Depending on how you interact with our business, we may collect the following categories of personal information.
2.1. Identification and Contact Information
Full name.
Business or company name.
Email address.
Telephone or mobile number.
Billing and correspondence address.
Other contact information you choose to provide.
2.2. Order and Transaction Information
Order numbers and purchase history.
Purchased services and design package details.
Invoices, receipts, and payment confirmation records.
Billing information and transaction references.
Order status and customer service correspondence.
Payments may be processed through third-party payment providers or platforms. The payment information collected and retained by those providers will be governed by their own privacy policies and practices.
2.3. Project and Design Information
To fulfil your graphic design order, we may collect:
Design briefs and creative instructions.
Business logos, brand guidelines, and brand assets.
Photographs, illustrations, and other supplied files.
Marketing copy, promotional text, and print specifications.
Revision requests, feedback, and approval records.
Other information you voluntarily provide for your project.
Please avoid providing sensitive personal information unless it is necessary for the project and appropriate arrangements have been made.
2.4. Website and Technical Information
If you visit our website or online store, we may collect certain technical information, depending on the platform and tools used, such as:
IP address.
Browser type and device information.
Website usage and interaction data.
Referring website or traffic source.
Cookie identifiers and related analytics information.
The collection of this information depends on the website features, cookies, analytics tools, and third-party services we use.
2.5. Communications and Marketing Preferences
We may retain communications you send to us through email, WhatsApp, social media, contact forms, or other customer service channels.
We may also record your marketing preferences, including whether you have opted in or opted out of promotional communications.
3. How We Collect Personal Information
We may collect personal information through the following methods:
Directly from you when you place an order or make an enquiry.
Through website forms, checkout pages, and online stores.
Through email, telephone, WhatsApp, and social media messages.
When you provide files or information required for a design project.
Through payment providers and sales platforms in connection with a transaction.
Automatically through website technologies, cookies, and analytics tools, where applicable.
From other sources where permitted by law and appropriate for the purpose.
Where we receive personal information from another party, we will handle it in accordance with applicable legal requirements.
4. Purposes for Collecting and Using Personal Information
We may collect, use, and process your personal information for the following purposes:
To respond to enquiries and provide customer support.
To process orders, confirm payments, and issue invoices or receipts.
To prepare, manage, and deliver graphic design projects.
To communicate with you regarding project requirements, revisions, approvals, and delivery.
To manage cancellations, refunds, complaints, and disputes.
To maintain business, accounting, tax, and transaction records.
To improve our website, services, customer experience, and business operations.
To prevent fraud, investigate suspected misuse, and protect our business and customers.
To comply with applicable laws, regulatory obligations, and lawful requests.
To send promotional materials or business updates where permitted by law and subject to applicable consent or opt-out requirements.
To protect our legal rights and enforce our contractual terms.
To fulfil any other purpose communicated to you when your information is collected, where permitted by law.
We will not knowingly use personal information for purposes incompatible with the purposes disclosed to you without an appropriate lawful basis.
5. Disclosure of Personal Information
We do not sell your personal information to third parties.
However, we may disclose relevant personal information to the following categories of recipients where reasonably necessary and legally permitted:
5.1. Service Providers
These may include:
Website hosting and e-commerce providers.
Payment processors and financial service providers.
Cloud storage and file-sharing providers.
Email, messaging, and customer support platforms.
Website analytics and technical support providers.
Printing, fulfilment, and delivery providers, where applicable.
5.2. Professional Advisers
We may disclose relevant information to accountants, auditors, legal advisers, insurers, or other professional advisers when necessary for legitimate business purposes.
5.3. Authorities and Legal Recipients
We may disclose information to government authorities, regulators, courts, law enforcement agencies, or other parties where required or permitted by applicable law.
5.4. Business Transactions
If our business undergoes a restructuring, merger, acquisition, or transfer of business assets, relevant personal information may be disclosed to the parties involved, subject to applicable legal requirements and appropriate safeguards.
We take reasonable steps to ensure that parties processing personal information on our behalf handle it appropriately.
6. Payment Information
We require 100% upfront payment for our graphic design services, in accordance with our Terms of Service.
Depending on the payment method, you may be redirected to or interact with a third-party payment provider or sales platform.
We may retain transaction references, payment status, invoice details, and other information necessary for our business records.
We do not intentionally collect or store full payment card details through our own systems unless expressly disclosed and handled through an appropriate, secure arrangement.
Customers should review the relevant payment provider's privacy policy to understand how their payment information is handled.
7. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support its operation and improve the browsing experience.
Depending on the tools implemented, these technologies may be used to:
Remember website preferences.
Maintain shopping cart or session functionality.
Understand website traffic and visitor behaviour.
Measure marketing campaign performance.
Support advertising or remarketing activities, where applicable.
You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website.
Disabling certain cookies may affect website functionality.
Where required, we will seek consent before using non-essential cookies or similar technologies.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include:
Restricting access to personal information.
Using appropriate account security and authentication measures.
Maintaining suitable device and software security.
Using reputable service providers where appropriate.
Limiting the sharing of customer information to what is reasonably necessary.
Taking reasonable steps to protect stored project files and business records.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We will handle suspected personal data breaches in accordance with applicable legal requirements, including any applicable notification obligations.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on the type of information and the reason it was collected.
For example:
Order and financial records: Retained as necessary for accounting, tax, and legal obligations.
Customer communications: Retained as necessary to manage enquiries, projects, and disputes.
Design files and project materials: Retained according to our operational requirements and any agreed project arrangements.
Marketing preferences: Retained as necessary to respect your communication choices and maintain suppression records where appropriate.
Technical information: Retained according to the settings and policies of the relevant website or analytics services.
When personal information is no longer required, we will take reasonable steps to securely delete it, destroy it, or anonymise it, as appropriate and subject to applicable law.
10. International Transfers of Personal Information
Some of our website, communication, storage, payment, or other service providers may process personal information outside Malaysia.
Where personal information is transferred outside Malaysia, we will take the steps required by applicable Malaysian law, including any applicable conditions and safeguards for cross-border transfers.
The locations in which information is processed may depend on the services and platforms used to operate our business.
11. Your Rights Regarding Personal Information
Subject to applicable Malaysian law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate, incomplete, misleading, or outdated personal information.
Withdraw consent to processing where processing is based on consent, subject to applicable legal or contractual restrictions.
Request that we stop processing personal information for direct marketing.
Exercise any applicable right to data portability, subject to the relevant legal requirements.
Make an enquiry or complaint concerning our handling of your personal information.
To exercise an applicable right, please contact us using the details provided in Section 16.
We may need to verify your identity before processing a request. We will respond in accordance with applicable law and explain any lawful limitations that apply.
Withdrawing consent or requesting deletion may affect our ability to provide certain services or retain records required by law.
12. Direct Marketing
We may use your contact information to send you promotional offers, service updates, new design package announcements, or other business-related marketing communications where permitted by law.
Where required, we will obtain your consent before sending direct marketing communications.
You may opt out of promotional emails by following the unsubscribe instructions provided or by contacting us directly.
For marketing messages sent through WhatsApp, SMS, or social media, you may request to stop receiving promotional messages through the relevant communication channel.
Opting out of marketing communications will not prevent us from sending necessary non-promotional messages relating to an existing order, payment, project delivery, or legal obligation.
13. Third-Party Websites and Platforms
Our website or communications may contain links to third-party websites, marketplaces, payment providers, social media platforms, or other services.
We do not control the privacy practices, security measures, or content of those third parties.
Your use of those services is subject to their respective terms and privacy policies.
We encourage you to review the applicable privacy policies before providing personal information directly to third-party services.
14. Children's Privacy
Our services are primarily intended for individuals and businesses capable of entering into the relevant service arrangements.
We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can assess the situation and take appropriate action in accordance with applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, or applicable legal requirements.
The updated version will be published on our website with a revised “Last Updated” date.
Where a material change requires notification or consent under applicable law, we will take the appropriate steps.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise your applicable personal data rights, or have a complaint regarding the handling of your personal information, please contact us:
Supasauce Worldwide
Business Registration Number: JM1012425-M
Address: Jalan Setia Alam Sari 1/4, Setia Alam Sari, 43000 Kajang, Selangor
Email: hello@saucetrends.com
Contact Number: +6011 1234 3797
Please include sufficient information about your request for us to identify the relevant records and respond appropriately.
Privacy Commitment
We value the trust you place in our business. We aim to handle your personal information responsibly, transparently, and only as reasonably necessary to provide our services and operate our business in accordance with applicable law.